Amazon Specialist / Marketplace Account Manager
We are looking for an Amazon specialist with hands-on experience in account management and marketplace dispute resolution. You will be responsible for the health and growth of our Amazon stores and those of our clients, personally handling issues with Amazon support.
This is the right role if you know Seller Central (and/or Vendor Central) inside out, can navigate cases, appeals and suspensions, and know how to turn an Amazon problem into a fast solution. We are looking for an autonomous, precise and results-driven person.
What you will do:
Day-to-day management of Amazon Seller/Vendor Central accounts
Opening, handling and resolving cases and disputes with Amazon support
Managing account/ASIN suspensions, plans of action (POA) and appeals
Resolving issues with listings, Buy Box, blocked content and policy violations
Optimising product pages, categories and content (Amazon SEO)
Monitoring performance metrics, feedback and account health indicators
Handling returns, refunds, disputes and A-to-z claims
Coordinating with the team on inventory, pricing and campaigns
What we offer:
Real projects on our own and client stores
Operational autonomy and a team to work with
Professional growth in the e-commerce and marketplace field
Requirements
- Proven experience managing Amazon Seller Central accounts
- Strong command of cases, disputes and appeals with Amazon support
- Experience with account/ASIN suspensions and writing plans of action (POA)
- Knowledge of Amazon policies and marketplace rules
- Familiarity with listings, categories, Buy Box and catalogue management
- Ability to analyse account performance metrics
- Excellent problem-solving skills, accuracy and autonomy
- Good English (written and spoken)
Nice to have:
- Experience with Vendor Central in addition to Seller Central
- Knowledge of Amazon Advertising (PPC campaigns)
- Experience with marketplace management and analytics tools (e.g. Helium 10, Jungle Scout)
- FBA logistics and inventory management knowledge
- Experience across multiple European marketplaces